Family Support Worker - Prisoner Family Services - HMP Wayland

We have an opportunity to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Wayland providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Wayland part of the main HMP Estate offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

Ideally you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic. Experience of providing play activities for children of a range of ages would be advantageous.

Please Note: You will also need to be able to have access to a car or be driven to the Prison as HMP Wayland is in a remote location and is not accessible via Public Transport.

Salary: £2,620 per annum, (FTE £22,932) (Real Living Wage)

Based: HMP Wayland Visitors’ Centre

Hours: 8 hours every other weekend

Working Pattern; We facilitate visits on Mondays/Wednesdays/Thursdays/ Fridays/ Saturdays & Sundays. All visits run from 2pm – 4pm and our Family Support Workers must be on shift daily from 12:30 – 4:30pm.

We are recruiting for a Family Support Worker to work the following:

• 8 hours every other weekend - 12:00 to 16:00 Saturday and Sunday every other weekend; however, these times may vary depending on the needs of the business.

For further information and to apply please visit our Work With Us page via our Ormiston Families website.

Closing date for applications: 9am, Monday 24th November 2025

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.