French and/or Dutch Speaking Customer Service Advisor

Our client is seeking to recruit a native French and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part-time role, working 20 hours a week. Your working pattern will be Monday-Friday 1pm-5pm. All working hours are office based. PLEASE NOTE: Between 1st Apr and 1st Oct, every other week, one weekday shift will be replaced by a Saturday shift 15:00–19:00 (home-based)

Salary is £13.00ph, rising to £15.00ph following completion of probation period.

Key Duties

• Reply to customer enquiries, primarily via email, but also by phone when required
• Amend bookings and manage/address special requests
• Pro-actively deal with any customer issues arising
• Addressing customer complaints, escalating where necessary
• Providing additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

• Fluent French and/or Dutch speaker (both written and spoken)
• Demonstrable experience with Customer Service/Administrative based roles
• Previous experience within the Travel industry would be advantageous
• Self-starter, motivated with a positive ‘can-do’ attitude
• Well-organised with the ability to prioritise workload
• Great customer-focused manner, effective communicator
• Strong attention to detail
• Good problem-solving skills
• Good IT skills with competency in MS Office
• Committed and hard-working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.