AI Chatbot Technical Lead

About The Role

FDM is a global business and technology consultancy seeking an AI Chatbot Technical Lead to work for our client within the education sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking a hands-on AI Chatbot Technical Lead to drive the development and enhancement of their Service Management Chatbot. This is a key role for someone with deep technical expertise in Python, LangChain, and OpenAI services, particularly within Azure environments. You will lead the technical delivery of the client’s Chat API, ensuring it is robust, scalable, and continuously improving.

Responsibilities

• Lead the development and enhancement of the Chat API using Python, LangChain, and OpenAI services on Azure Function Apps
• Monitor and resolve API bugs and performance issues to ensure high availability and reliability
• Oversee and troubleshoot data ingestion processes supporting the chatbot’s functionality
• Collaborate with solution architects, product teams, and the cloud team to deliver a reliable and scalable solution
• Champion best practices in API development, documentation, and continuous improvement
• Provide technical leadership and mentoring to other developers as needed

Requirements

• Minimum of 3 years proven experience in Python development, with strong knowledge of LangChain and OpenAI APIs
• Hands-on experience with Azure Function Apps and cloud-native development
• Strong background in API design, monitoring, and performance optimisation
• Experience managing data ingestion pipelines and integrating data sources
• Excellent problem-solving skills and a proactive, solution-oriented mindset
• Strong communication and leadership skills, with the ability to work cross-functionally
• Experience in IT service management or chatbot development
• Familiarity with agile methodologies and DevOps practices
• Knowledge of CI/CD pipelines and infrastructure as code

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension

About FDM

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.