Customer Care Advisor

Customer Service Advisor / Customer Experience Advisor

Location: Altrincham, Greater Manchester

Job Type: Full-time

• Please be advised that candidates will only be considered if they have office based customer service experience, managed high volume inbound calls, emails and live chat interactions.
• Shortlisted candidates will be required to complete Cognitive Ability and Aptitude Tests as part of the selection process.

Ready to make a real impact in customer service?

Join an award-winning employer that puts people at the heart of everything it does. Accomplish Today are recruiting a Customer Service Advisor / Customer Experience Advisor to deliver high-quality support across phone, email, and digital channels while helping shape outstanding customer journeys.

This is a fantastic opportunity for someone with call centre or customer service experience who enjoys helping people and solving problems.

Key Responsibilities – Customer Service Advisor

• Act as the first point of contact for customers via telephone, email, and online channels
• Deliver a professional, friendly, and efficient customer experience on every call
• Listen actively to customer needs and resolve queries at first point of contact where possible
• Handle complaints and issues using strong problem-solving and conflict-resolution skills
• Manage customer cases accurately using a CRM system
• Work closely with internal teams to deliver effective and timely solutions
• Maintain excellent call quality, productivity, and customer satisfaction standards

Skills & Experience Required

• Excellent verbal communication skills with a clear and confident telephone manner
• Strong listening skills and the ability to understand customer needs quickly
• Ability to explain information clearly, calmly, and professionally
• Good time management and efficient call-handling skills
• Previous customer service or call centre experience (preferred)
• Comfortable using CRM systems and basic IT applications
• A positive, proactive attitude with a strong team ethic

Why Apply?

• Friendly, supportive, and people-focused working environment
• Full training provided with career progression opportunities
• Join an award-winning company recognised for valuing its employees

Apply today and take the next step in your customer service career.