CRM Transformation Lead (Salesforce)

Windsor Forest Colleges Group is looking for a full time CRM Transformation Lead (Salesforce) to join our IT and Digital Services department on a full-time permanent basis. This role offers a salary on the support staff pay scale from J26 £33,115 up to J29 £35,853 (which will be dependent on experience and qualifications) and provides the opportunity to work across our four main campuses with some hybrid flexibility for experienced candidates.

Please note the expected start date for this position is September 2026.

CRM Transformation Lead (Salesforce)

We are seeking a driven Salesforce Specialist to act as the backbone of our digital future. This is a unique opportunity to function like a startup within an established educational leader, driving a mid implementation project that will transform the entire student and employer journey.

Why Windsor Forest?

Windsor Forest leads the way in technology adoption across UK Further Education. We don’t just follow digital trends; we host the conversations that shape them. In 2024 and 2025, our campuses hosted major summits featuring the Government’s Chief Technology Officer, Google for Education’s UK Team, Salesforce’s Senior Director of Education Strategy and Jisc’s Director of AI. By joining us, you aren’t just managing a CRM - you will be at the heart of a college group that the entire sector looks to for what comes next.

The Role

Acting as the bridge between our technical implementation partners and our staff, you will translate complex functionality into intuitive tools. Whether you are configuring flows, delivering engaging training sessions, or ensuring data integrity, your work will directly impact how our sector thinks about CRM.

New to the education sector? That’s absolutely fine! We value industry experience and fresh thinking. We don’t expect you to know everything on day one - we value a hunger to learn and a proactive attitude. If you dig into Trailhead for fun, get satisfaction from a flow that finally works, and want your fingerprints on something that shapes a whole sector we want you on our team. You won't be working in a silo. You will have a seat at the table with senior leadership and technical experts to ensure project value.

You should apply if you want:

• To own and grow a Salesforce platform that is still being built, shaping it from the ground up.
• To collaborate with a high level team, working alongside our AI & Automations Engineer and partnering with the Group Director of MIS, Group Head of Admissions, Executive Director of Technology and Group Head of IT.
• To turn complex functionality into intuitive experiences through great training and thoughtful configuration.
• To be a pioneer for CRM led transformation in a high profile educational environment that prioritises digital innovation.

About Us

The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South East. Our staff work across 4 main campuses at Langley, Windsor, Strodes Egham and Berkshire College of Agriculture Maidenhead. Our teams place the learner at the heart of all we do and in our state of the art learning environments, we are proud to deliver education and training to a diverse group of students and businesses each year.

For further details on this role please refer to the attached job description/person specification.

Our staff benefit from:

• Support roles enjoy 30 days annual leave plus bank holidays
• Career progression opportunities for ambitious staff
• Access to a wide range of subsidised leisure courses
• Access to excellent defined benefit pension schemes
• Free on-site parking at all sites
• Cycle to Work Scheme
• Family friendly policies to support Work Life Balance
• Onsite Coffee Shop & Cafeteria
• Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College

Please be advised that the vacancy will close on 19th April 2026.*

To apply please visit our careers page and complete the online application form.

Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification.

*Applications will be shortlisted on a rolling basis, and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment.

The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.

Recruitment Agencies we have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.