Branch Supervisor

Branch Supervisor – Soft Play Centre & Cafe

Job Overview

We are seeking a highly motivated and experienced Branch Supervisor to oversee the daily operations of our Funlord soft play and family entertainment centre.

The ideal candidate will demonstrate strong leadership skills, a customer-focused mindset, and the ability to efficiently manage and optimise operational processes in a fast-paced environment.

This is an exciting opportunity to lead a dynamic team, enhance customer experience, and drive operational excellence.

Key Responsibilities

• Lead, manage, and motivate the branch team to deliver outstanding customer service.

• Prepare staff rotas and manage daily workforce scheduling.

• Oversee recruitment processes including interviewing, onboarding, and training new staff.

• Manage daily operations including admissions, safety, soft play areas, and birthday parties.

• Handle customer enquiries and resolve complaints professionally.

• Coordinate birthday party bookings and ensure smooth execution (rooms, staff, timing, supplies).

• Monitor stock levels and prepare daily/weekly order lists.

• Ensure the venue is clean, safe, and compliant with health & safety regulations.

• Prepare reports on sales, expenses, customer feedback, and KPIs.

• Liaise with head office regarding marketing, staffing, and operational planning.

• Monitor team performance and support training and development.

• Maintain a positive and professional working environment aligned with Funlord values.

• Support CRM systems for customer tracking, memberships, and repeat visits.

• Collaborate with marketing/social media teams when required.

Requirements

• Ability to speak Turkish (preferred / advantageous)

• Proven experience in a managerial or supervisory role within hospitality, leisure, retail, café, or service industries.

• Strong leadership and team management skills.

• Experience with staff rota planning and workforce management.

• Excellent customer service and problem-solving skills.

• Strong organisational and multitasking abilities in a busy environment.

• Excellent communication skills (both verbal and written).

• Ability to analyse performance data and support decision-making.

• Positive, proactive, and solution-oriented mindset.

• Experience with CRM or booking systems (training can be provided).

• Basic knowledge of food hygiene and health & safety standards.

• Relevant qualifications in business, hospitality, or related fields are a plus.

Preferred / Advantageous

• Experience in soft play centres, entertainment venues, or children’s activity environments.

• First Aid or Food Safety certification.

• Experience in café or food & beverage operations.

• Experience working in coffee chains (e.g. Starbucks, Costa, etc.).

• Barista skills or knowledge of coffee preparation.

What We Offer

• A fun, dynamic, and positive working environment.

• Career growth opportunities within a growing brand.

• Training and development support.