Customer Service Advisor

Customer Service Advisor – Accenture, on behalf of Virgin Media 02

Start date: 26th May 2026

Salary: £25,889 plus commission

Hybrid working: 50% office based (Newcastle - Cobalt Business Park), 50% home based (after completion of up to 10 weeks office-based training)

Shift patterns are Monday to Friday between 8am - 8pm (including bank holidays) with the possibility of occasional weekends.

We’re looking for friendly, helpful people to join our Customer Service team, supporting Virgin Media customers. You’ll be answering calls and helping with all sorts of queries – from quick billing questions to trickier tech issues that might need a bit more digging.

If you’ve got previous customer service experience (bonus points if it’s in a contact centre!) and you’re calm under pressure, great at building relationships, and genuinely enjoy helping people – we’ll teach you the rest.

Why you’ll love it here:

• A mix of home and office working (50/50 split once training’s done).
• Discounts on Virgin Media products – save some cash!
• 25 days holiday, plus bank holidays.
• Private medical cover and loads of other health and wellbeing perks.
• Volunteering days so you can give back to causes you care about.
• Real career development – we’re big on supporting your growth.