Operations Manager

Operations Manager
Location: North London
Salary: £50,000pa - £60,000pa (depending on experience)
Rotating shift pattern: 4 working days a week and rotating weekends
Benefits: Pension scheme, Life insurance, Ongoing professional development, clear and defined career progression opportunities

Our client operates within the hospitality sector, delivering premium, high-volume textile and linen processing services to an exclusive customer base. Due to continued growth, they are seeking an experienced Operations Manager to take full ownership of production and lead a large operational team in a fast-paced, quality-driven environment.

The Role:
The Operations Manager will hold full accountability for production operations, ensuring consistent delivery of high-quality output while driving efficiency, performance, and continuous improvement.

This is a senior leadership role with responsibility for Supervisors and Team Leaders, requiring a hands-on and commercially aware operator who can balance quality, cost control, and operational performance.

Working closely with the General Manager, you will help shape operational strategy and ensure the business operates efficiently and profitably.

Key Responsibilities:

• Lead end-to-end shift operations and ensure production targets are consistently achieved
• Lead, develop, and motivate Supervisors, Team Leaders, and operational teams
• Own KPI performance across productivity, quality, cost control, labour utilisation, and efficiency
• Identify and deliver improvements in output, waste reduction, and operational efficiency
• Oversee workforce management including recruitment, onboarding, training, and performance
• Ensure full Health & Safety compliance and operational best practic
• Drive quality assurance and continuous improvement initiatives
• Work with the General Manager to support operational strategy and business growth

• Experience in an operations leadership role within production, manufacturing, logistics, hospitality, or a service-led environment
• Experience in high-volume textile or linen processing is advantageous
• Strong leadership and people management skills
• Commercially aware with strong KPI and performance management experience
• Ability to work under pressure in a fast-paced environment
• Strong commitment to Health & Safety and operational compliance