Deputy Manager

Package Description:

Agincare Enable are currently recruiting for a Deputy Manager to support and help lead our Mental Health Floating Support Service across the London boroughs of Newham and Bromley. At Agincare, we are passionate about empowering people to achieve their goals, maintain independence, and improve their overall wellbeing — and we know strong leadership is key to delivering outstanding support.

Agincare is a family-run organisation that is proud of its values and committed to delivering high-quality support to the people we work with. Working at Agincare brings many benefits including:

• Salary of up to £34,000 per annum
• Refer a friend scheme up to £1000*
• Outstanding career development opportunities
• Blue Light Care discount package
• Employee Assistance Programme
• Company pension scheme

Reporting to the Local Mental Health Locality Manager, the Deputy Manager will provide operational management support, leadership, and oversight across the Mental Health Floating Support Service operating within the London boroughs of Newham and Bromley.

This role is both field and office based, depending on the needs of the service. Previous experience within floating support services and/or domiciliary care would be beneficial.

You will support the delivery of a safe, responsive, caring, effective, and well-led service for both the people we support and staff teams, ensuring high standards are maintained in line with organisational and regulatory expectations.

The role will involve supporting individuals with person-centred, outcome-focused support that promotes independence, wellbeing, and recovery, while ensuring services remain compliant and operationally effective.

You will support the Locality Manager in the day-to-day running of the service and assume responsibility in their absence where required.

• Support the Locality Manager with the oversight and day-to-day management of the Mental Health Floating Support Service across Newham and Bromley.
• Provide leadership, guidance, and line management support to staff teams, including Senior Support Workers and Support Workers.
• Ensure operational, quality assurance, and compliance standards are consistently maintained in line with company policies and regulatory requirements.
• Promote a culture of person-centred and recovery-focused support, enabling individuals to achieve positive outcomes and maintain independence within the community.
• Build and maintain positive working relationships with the people we support, families, local authorities, professionals, and external stakeholders.
• Assist with rota management and staffing coordination to ensure safe and effective service delivery.
• Support with monitoring service performance and implementing continuous improvement initiatives where required.
• Ensure safeguarding concerns, incidents, and notifiable events are managed appropriately and escalated in line with company policy and CQC requirements.
• Attend and contribute to internal and external meetings as required.
• Undertake on-call duties as part of a rota system to provide out-of-hours operational support.
• Role model best practice and ensure all company policies and procedures are followed at all times.
• Undertake any other duties commensurate with the role and level of responsibility.

• QCF Level 4 or 5 in Health & Social Care (or willingness to work towards).
• Previous leadership or management experience within mental health, supported living, floating support, domiciliary care, or a similar environment.
• Good understanding of the care sector and relevant regulatory frameworks.
• Strong communication and organisational skills with the ability to work effectively across multiple teams and services.
• IT literate, including experience using Microsoft Word and Excel.
• Flexible approach to working across field and office-based environments.
• Full UK Driving Licence desirable.

We’re a family-run business that has been caring and supporting people since 1986. With over 4,500 team members, we are one of the UK’s largest care providers and continue to grow across England.

Agincare Enable delivers specialist support services that empower people to live as independently as possible within their communities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all backgrounds.